Experience

• Professional Journey
• Operations Executive(18th April 2007- 18th April 2009)
  
  Reliance Money
• Handled Demat account opening process as per KYC norms
• Verified and processed customer application forms (KYC, DRF, DIS)
• Managed DP operations including pledge and unpledge of securities
• Supported mutual funds, IPOs, insurance, and trading-related transactions
• Resolved customer queries related to financial products and accounts
• Ensured timely issue resolution within defined TAT
• Prepared and maintained MIS reports (daily, weekly, monthly)
• Coordinated with internal teams for settlements, ledger, and operational issues
• Managed documentation for franchisee and operational processes
• Conducted training sessions for clients and new joiners on products and systems.
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• Y Axis
• Process Executive (Canada PR)
• Monitors and optimizes daily operational processes for efficiency and compliance.
• Identify inefficiencies and implement improved workflows using best practices.
• Generates performance reports, tracks KPIs, and drives continuous improvement.
• Collaborates across departments to standardize processes and maintain documentation.
• Resolves client issues professionally and supports stakeholder communication.
• Trains team members on new processes and enforces quality and compliance standards.
• Core skills: process optimization, data analysis, problem-solving, communication, teamwork.
  
  Hidayah Degree College {Lecturer}
• Taught Management subjects to BBA and B.Com students.
• Coordinated placements and student activities.
• Managed admissions and marketing initiatives.
• Organized cultural and academic events.
• Conducted product training sessions.